Placed an order and noticed something needs to be changed?
Contact Vertex Empire Customer Support as soon as possible.
Because we aim to process orders efficiently, there may only be a limited period during which changes can be made.
REQUESTING A CANCELLATION
If you want to cancel an order, contact us immediately and provide:
Your name
Order number
Email used during checkout
Cancellation request
We will review the order status and determine whether cancellation is still possible.
Submitting a cancellation request does not guarantee that an order can be canceled.
ORDER ALREADY PROCESSING
Once fulfillment has begun, we may be unable to stop or modify the order.
If the order has already shipped, cancellation will generally no longer be possible.
Where eligible, you may be able to request a return after receiving the order in accordance with our Refunds & Returns Policy.
CHANGING YOUR SHIPPING ADDRESS
If you entered an incorrect address, contact us immediately.
We may attempt to update it before shipment, but address changes cannot be guaranteed once processing begins.
Vertex Empire is not responsible for delivery problems caused by incorrect information supplied by the customer except as required by applicable law.
CHANGING PRODUCTS
If you selected:
- The wrong product
- Wrong color
- Wrong storage option
- Wrong quantity
- Wrong model
- Wrong variation
contact us immediately.
If the order has not entered fulfillment, we may be able to assist.
If the price changes because of the requested modification, additional payment or a partial refund may be necessary.
IMPORTANT
Before completing checkout, always review:
- Product
- Model
- Color
- Storage/capacity
- Quantity
- Shipping address
- Contact information
- Payment information
A few seconds of verification can prevent unnecessary delays.
Our team will always make a reasonable effort to assist with eligible requests.